Refund Policy: Packaging Condition
At Pratap Ghee we are dedicated to providing our customers with the highest quality products and exceptional service. As part of our commitment to quality control, we carefully inspect the condition of our product packaging before shipping.
Refund Eligibility:
We understand that sometimes circumstances may warrant a refund request. We will be happy to initiate a refund for your purchase, provided that the product packaging is not damaged upon receipt.
How to Request a Refund:
If you believe that your product packaging is in pristine condition and meets the criteria for a refund, please follow these steps: Take clear photographs of the unopened and undamaged product packaging. Reach out to our Customer Support Team at customercare@pratapghee.com, contact@pratapghee.com, or WhatsApp us on +91-9873051902 Attach the photographs of the undamaged packaging to your refund request email or message.
Processing Time:
Our dedicated Customer Care Team will review your refund request and respond within 3-4 working days (excluding Sundays & National Holidays).
Please Note:
To ensure a smooth refund process, please submit your refund request within 24 hours of receiving the order. Once the refund is approved, the amount will be credited back using the original payment method. Pratap Ghee reserves the right to refuse a refund if the product packaging is found to be damaged or tampered with.
Cancellation Policy:
Once your order is confirmed or shipped, we are unable to process cancellations. We kindly request you to review your order before confirming to ensure it meets your preferences.
We Care About Your Experience:
We strive to provide you with the best products and a hassle-free shopping experience. If you have any questions or concerns about our refund policy, please feel free to contact our Customer Support Team. Your satisfaction is our priority, and we are here to assist you. Thank you for choosing Pratap Ghee we appreciate your trust in us, and we look forward to serving you again!